TNE.ai™ support is structured to match the three-layer platform. Catalyst™ provides the human layer: transformation coaching, change management facilitation, business team training, and technical team development. This continues beyond the initial 90-day deployment as an ongoing advisory relationship — not a hand-off to a support ticket queue. The goal of Catalyst support is to build your internal capability so your teams own the AI program rather than depending on a vendor indefinitely.
Compass™ and Orion™ support covers the technical layer: agent configuration, integration troubleshooting, model performance monitoring, and infrastructure operations. Because Orion Governance maintains a full immutable audit log of every decision, any issue that arises can be traced to its source quickly. Support engagements are staffed by engineers who understand your specific deployment — not a generalist help desk working from a shared ticketing system.
- Ongoing Catalyst coaching — transformation advisory continues after go-live; business and technical teams receive structured development beyond initial training
- Agent configuration support — Compass specialists help tune and expand your agent fleet as your use cases grow and your data evolves
- Infrastructure operations — Orion monitoring, model routing tuning, and security management included as part of the ongoing engagement
- Immutable audit trail — every decision logged by default means support issues have a complete record to investigate, not reconstruction from memory
- Capability transfer, not dependency — the engagement model is designed to increase your team’s autonomy over time, not to require permanent vendor involvement